The 3C MENTOR/Customer Service Bundle

  • $630

Customer Service Bundle

A bundle of all the documents relating to Customer Service that can be purchased together
Price incl GST

Contents

  • $30

Calculator - 06.40 EOT and LD (Liquidated Damages) Calculator

This calculator is used to calculate extension of time periods, liquidated damages amounts and overdue interest amounts for use in making the various claims to client/s . Price incl GST

  • $30

Checklist - 06.14 - Contract Preparation

A checklist covering all the important items required when preparing a building contract. Price incl GST

  • $30

Checklist - 06.15 - Contract Signing

A checklist covering all the important items required when signing a building contract. Price incl GST

  • $30

Checklist - 06.16 - BA Lodgement

A checklist covering all the important items required to do when lodging an application for building approval. Price incl GST

  • $30

Checklist - 06.19 - Handover Preparation

A checklist covering all the important items required when preparing the information and documents for the handover of a new home. Price incl GST

  • $30

Checklist - 06.20 - Handover

A checklist covering all the important items required at the time of handover of a new home. Price incl GST

  • $30

Letter - 06.30 Proof of Title Template

This template letter is for use when requesting Proof of Title from the Owner of the land to be built on. Price incl GST

  • $30

Letter - 06.31 Provisional Sum Followup Letter Template

This letter template is used to confirm the Provisional Sums (PS) to a client and can be accompanied by a post contract variation to adjust the contract price. Price incl GST

  • $30

Letter - 06.32 Prime Cost Followup Letter Template

This letter template is used when providing supporting information to adjust the Prime Cost (PC) sums in a new home building contract. It would be used in conjunction with a post contract variation. Price incl GST

  • $30

Letter - 06.34 Construction Commencement Letter Template

This letter template is used as a sample of a Construction Commencement Letter to notify clients when construction has commenced on their new home. Price incl GST

  • $30

Letter - 06.35 Post Contract Variation Letter Template

This letter template is used a a sample of a Post Contract Variation to be used with a new home building contract. Price incl GST

  • $30

Letter - 06.36 Progress Claim Cover Letter Template

This letter template is used to accompany a progress claim invoice. It explains what the client is required to do in actioning the claim rather than sending just an invoice. Price incl GST

  • $30

Letter - 06.38 Building Variation Letter Template

This letter template is used when sending a post contract variation while the project is under construction. Price incl GST

  • $30

Letter - 06.39 EOT (Extension of Time) Claim Letter Template

This letter template is used when sending an Extension of Time claim to a client. Price incl GST

  • $30

Process Map - 06.01 Contract Preparation and BA Lodgement

Maps out the process and procedures from Contract Preparation to lodging a Building Application  Price incl GST

  • $30

Process Map - 06.04 BA to Site File

Maps out the process and procedures from Building Approval to Issuing a Site File to construction  Price incl GST

  • $30

Template - 06.23 Consent to Lodge

This template is for use with a new home building contract to obtain consent from the owners of the land to lodge the require applications for construction. Price incl GST

  • $30

Template - 06.25 Privacy Notice

This template is for use as part of a new home building contract documentation to seek permission from the client for the use of certain information. Price incl GST

  • $30

Template - 06.33 ACC (Authority to Commence Construction)

This template is used as a type of checklist and authority form to confirm that all approvals have been received in order to commence construction. Leaving the construction start up to verbal instructions can lead to premature site starts or incorrect site starts. Price incl GST

  • $30

Template - 06.41 Pre Handover Letter

This template is for a letter sent to client/s prior to the handover stage to prepare them. Price incl GST

  • $30

Template - 06.42 Notice of Practical Completion Letter

This template is for the formal Notice of Practical Completion advising when the new home is ready to be handed over. Price incl GST

  • $30

Template - 06.43 Handover Letter

This template is for the handover letter that covers all the additional information needed to communicated to the client/s at handover that shouldn't be part of the Notice of Practical Completion. Price incl GST

  • $30

Template - 06.44 Maintenance Letter

This template is for advising client/s about the process for maintenance requests and completing any warranty work on their new home. Price incl GST

  • $30

Template - 06.45 Maintenance Request Acknowledgement Letter

This template is for a letter acknowledging a request for maintenance from a client. Price incl GST

  • $30

Template - 06.46 Maintenance - Not at Home Letter

This template is for advising your client/s that they were not home when your representative arrived to undertake some maintenance work or actions. Price incl GST

  • $30

Template - 06.47 Maintenance - Uncontactable Letter

This template is for use when you are unable to contact your client/s to arrange for maintenance or to close off the warranty period. Price incl GST

  • $60

Template - 06.57 Special Conditions of Contract

This template sets out a suggested list of 'special conditions' that should be referenced in a new home building contract. Price incl GST

  • $30

Template - 06.58 Customer Care Policy

This template is for the development of a Customer Care Policy and is a foundation of great customer service. Price incl GST

  • $60

Template - 06.60 Home Owner's Manual

This template is for the development of a Home Owner's Manual. This would be used to educate new home owners on their obligations for maintenance required on their home Price incl GST